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Costco Concierge Service
Cameras & Camcorders, iPod**/ MP3 Players, Televisions & Projectors, Computers*
Call Costco Concierge Costcos Electronics Return Policy


Call Costco Concierge Services for
FREE technical support and set-up help.

  • Receive free technical support for any television, projector, camera, camcorder, computer, iPod or MP3 player you purchase at Costco Canada
  • Speak with expert technicians
  • Enjoy easy-to-understand answers to your set-up and product use questions
  • Get troubleshooting assistance
  • Obtain warranty information and assistance
  • Receive in-home service when in-home service is covered under manufacturer's warranty
  • English and French speaking agents available
  • All calls are handled in Canada and the U.S.
  • This service is available exclusively for Costco Canada members


To help us assist you quickly, please have the following information
available when you call.

  •    NAME
  •    COSTCO MEMBERSHIP #
  •    COSTCO ITEM #
  •    ITEM DESCRIPTION
  •    MODEL #
  •    PURCHASE DATE




  1. Costco will accept returns within 90 days from the date of purchase for the following items:
    • Televisions
    • Projectors
    • Computers
    • Cameras
    • Camcorders
    • iPod/MP3 players
    • Cellular phones

  2. Costco offers FREE technical support for televisions, computers, cameras, camcorders and iPod/MP3 players purchased from Costco Canada, through Costco Concierge Services at 1-866-231-9731. Technical support for cellular phones is provided by the cell phone service provider.

  3. Costco extends the manufacturer's warranty on Televisions, Projectors and Computers to 2 years from the date of purchase. See the manufacturer's warranty for specific coverage terms. For warranty service, contact Costco Concierge Services at 1-866-231-9731.

Your satisfaction is Costco's top priority.


In order to provide you with Costco Concierge Services, Costco may share information about your electronics purchases, such as make and model, with third-party providers.

** Mention of Apple Computer, Inc. product is for promotional and informational purposes only. Inclusion of Apple product does not constitute an endorsement or recommendation by Apple of these services. Apple assumes no responsibility with regard to selection, performance or use of this service.

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